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VIrtual Webinar: Service Excellence COVID Edition (May 19, 2021)

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Aquila Center for Cruise Excellence
10 St. James Street, Saint John, NB, CANADA E2L 1T9
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Providing excellent service to guests is more challenging and more important than ever. For those who are interacting with guests, the demands are greater, the expectations are higher, and the world is watching. This new training program responds to this current situation, providing frontlines, tour guides, taxi drivers, retail staff, restaurant servers and anyone who connects with guests with the skills and confidence they need to deliver excellent service while following the necessary protocols and procedures for COVID safety. If your role sees you interacting with guests, this training will help you learn how to deliver excellent communication while wearing a mask, connect with guests while distancing, encourage compliance from guests, manage difficult situations, and more. After completing this training, frontlines, tour guides, transportation drivers and anyone who interacts with guests will be ready to respond to guests with service excellence.

Topics Include:

Communication while wearing masks,

Fostering connections while distancing,

Touchless engagement and interactivity,

Sanitization as great service,

Encouraging guest compliance,

Managing difficult situations

Best for: Frontlines, Greeters, Tour Guides, Transportation Drivers, Vendors & Retail, Food & Beverage, Attractions, Anyone who interacts with guests

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